Terms & Conditions

1. Introduction and Acceptance

These Terms and Conditions ("Terms") govern your access to and use of AI security services provided by cyphervollta ("Company," "we," "our," or "us"). By engaging our services, accessing our website, or communicating with us regarding potential services, you ("Client," "you," or "your") agree to be bound by these Terms.

If you do not agree with any part of these Terms, you should not use our services or website. These Terms constitute a legally binding agreement between you and cyphervollta.

2. Definitions

For purposes of these Terms:

• • "Services" means AI security assessment, implementation, risk management, and related consulting services provided by the Company
• • "Deliverables" means reports, documentation, recommendations, and other materials provided as part of Services
• • "Confidential Information" means proprietary or sensitive information disclosed between parties
• • "Agreement" means these Terms together with any service-specific agreements or statements of work

3. Service Engagement

3.1 Scope of Services

Services are provided according to specifications outlined in service descriptions, proposals, or statements of work. Scope, deliverables, timelines, and fees are defined before commencement of work. Any changes to agreed scope require mutual written consent.

3.2 Client Responsibilities

Clients agree to provide timely access to systems, documentation, personnel, and information reasonably necessary for service delivery. Client cooperation and information accuracy significantly impact service quality and timeline. Delays caused by Client unavailability or incomplete information may extend engagement timelines.

3.3 Professional Standards

Services are performed in accordance with professional standards applicable to AI security consulting. While we apply expertise and care, recommendations represent professional judgment based on information available at time of assessment. Implementation of recommendations remains Client's responsibility and decision.

4. Payment Terms

4.1 Fees and Currency

Service fees are stated in Singapore Dollars (SGD) and specified in service agreements or proposals. Fees are exclusive of applicable taxes unless otherwise stated. Clients are responsible for all applicable taxes, duties, or levies.

4.2 Payment Schedule

Payment terms are specified in service agreements. Typical arrangements include upfront deposits for assessments or milestone-based payments for longer engagements. Invoices are due within 30 days of issue unless alternative terms are agreed in writing.

4.3 Late Payment

Late payments may incur interest charges at a rate of 1.5% per month or the maximum rate permitted by law, whichever is lower. We reserve the right to suspend services for accounts with overdue balances.

4.4 Price Changes

Fees for ongoing or future services may change with 30 days written notice. Fee changes do not apply to services already contracted and paid for.

5. Refund Policy

Refund eligibility depends on service stage and circumstances:

• • Full refunds available if cancellation occurs before work commencement
• • Partial refunds for completed deliverables calculated proportionally to work performed
• • No refunds for completed services or delivered reports and documentation
• • Refund requests processed within 14 business days of approval

6. Intellectual Property

6.1 Company Materials

Methodologies, frameworks, tools, templates, and general knowledge used in service delivery remain Company's intellectual property. This includes assessment frameworks, risk taxonomies, and procedural documentation developed by the Company.

6.2 Deliverables

Upon full payment, Client receives license to use deliverables created specifically for them for internal business purposes. This does not include rights to Company methodologies or tools used in creating deliverables.

6.3 Client Materials

Client retains all rights to materials, data, and information provided to Company for service delivery. Company receives limited license to use such materials solely for providing Services to Client.

7. Confidentiality

Both parties agree to maintain confidentiality of information disclosed during engagements. Company implements appropriate safeguards for Client information including access controls, secure storage, and confidentiality obligations for personnel. Confidential Information may be disclosed only as required by law or with prior written consent.

Confidentiality obligations survive engagement termination for a period of 5 years unless information becomes publicly available through no fault of receiving party.

8. Disclaimers and Limitations

8.1 Service Provision

Services are provided on an "as is" basis. While we apply professional expertise and care, we make no guarantees regarding specific outcomes, security breach prevention, or elimination of all vulnerabilities. AI security involves assessment of complex systems where complete elimination of risk is not possible.

8.2 Limitation of Liability

To the maximum extent permitted by law, Company's total liability for any claims arising from services shall not exceed the fees paid by Client for the specific service giving rise to the claim. This limitation applies regardless of the form of action, whether in contract, tort, or otherwise.

8.3 Excluded Damages

Company shall not be liable for indirect, incidental, special, consequential, or punitive damages including but not limited to loss of profits, data, business opportunities, or reputation, even if advised of possibility of such damages.

9. Termination

9.1 Termination for Cause

Either party may terminate services for material breach with 14 days written notice if breach remains uncured. Material breaches include non-payment, failure to provide necessary access or information, or violation of confidentiality obligations.

9.2 Termination for Convenience

Client may terminate services for convenience with 30 days written notice. Client remains liable for fees for work performed through termination date plus reasonable wind-down costs.

9.3 Effects of Termination

Upon termination, Company will deliver all completed work product. Client shall pay all outstanding fees for services rendered. Confidentiality obligations, intellectual property rights, limitation of liability, and dispute resolution provisions survive termination.

10. Dispute Resolution

10.1 Informal Resolution

Parties agree to attempt good faith informal resolution of disputes before pursuing formal proceedings. Initial dispute notice should be sent in writing describing the issue and proposed resolution.

10.2 Mediation

If informal resolution fails within 30 days, parties agree to participate in mediation before a mutually agreed mediator in Singapore. Mediation costs shall be shared equally unless otherwise agreed.

10.3 Jurisdiction and Governing Law

These Terms are governed by the laws of Singapore. Any disputes not resolved through mediation shall be subject to the exclusive jurisdiction of Singapore courts.

11. General Provisions

11.1 Entire Agreement

These Terms, together with any service-specific agreements, constitute the entire agreement between parties regarding Services and supersede all prior discussions, agreements, or understandings.

11.2 Severability

If any provision of these Terms is found invalid or unenforceable, remaining provisions continue in full force and effect. Invalid provisions shall be reformed to the minimum extent necessary to make them enforceable while preserving intent.

11.3 Waiver

Failure to enforce any right or provision does not constitute waiver of that right or provision. Waivers must be in writing to be effective and apply only to specific instances, not future situations.

11.4 Assignment

Client may not assign rights or obligations under these Terms without prior written consent. Company may assign these Terms in connection with merger, acquisition, or sale of substantially all assets with notice to Client.

11.5 Notices

All notices under these Terms must be in writing and sent to addresses provided in service agreements or to [email protected]. Notices are deemed received when delivered in person, three business days after mailing, or one business day after email transmission.

12. Contact Information

For questions regarding these Terms or our services: